Frequently Asked Questions
How are the headsets charged up?
Our GoldVR service has been designed to be simple to use and simple to manage.
We provide charging docks and GoldVR headsets are always on (in standby mode), waiting to be picked up and enjoyed.
What are VR experiences?
We are building up a library of 360 VR experiences that are tailored for care homes and older people. Our 360 experience videos are captured in exciting locations around the world.​
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Will I need an internet connection to use GoldVR?
Yes and No... The headset will need an internet connection to download the experiences, but once the have downloaded to the headset, the application will not need a connection. If you don't have internet in every room, simply take the headsets to a room with good internet and leave them there for a few hours. Updates will be applied automatically.
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How will our residents control their headset?
From the 'Home' menu, users simply reach out and use their hands to press one of the 6 'Play' buttons in front of them to start a VR experience video. Once finished, or by pressing a virtual button on their wrist, they can return to the 'Home' menu.
Will our staff need to manage the headsets?
Besides basic cleaning and checking the headsets are on, we take care of everything for you. Our VR headset management system allows us to monitor every GoldVR headset, updating software and VR experiences remotely.
Is GoldVR safe to use without supervision?
GoldVR is designed with safety of older users in mind. An invisible virtual mesh is formed around users, so that if a user stands up, the headset will display their real environment. Text and voice instructions are provided to guide them to take off the headset or sit back down. It is necessary for care homes to make a judgement on which residents are capable to use the headset with and without supervision.
